Dennington
Decor
Policies, Terms, and Conditions
DECORATIONS
PROVIDED BY DENNINGTON DÉCOR
Quality of workmanship is
guaranteed for one
season, insuring that all decorations will be installed in
working order. We
recommend that you turn the lights on for several hours over the
first couple
evenings to test your lighting program. This will allow us to
make corrections
and bulb replacements as soon as possible in order to maximize
the enjoyment of
your decorations. Should you have any problems with our
decorations, we want to
correct them as soon as possible.
SERVICE
POLICY
Upon completion of installation, a
48 hour
period of adjustment for the lighting will be allowed, during
which time all
service work on defective Dennington Décor provided decorations
will be
provided at no cost to the customer. After this period (except
for servicing of
icicle lights, which will be charged the standard service charge
after the
initial 48 hour period), each customer is given one free service
call to repair
bulbs or make adjustments. For each subsequent service call, the
customer will
be charged a $25 fee. After notified via email or phone within
the initial 48
hours, the customer will automatically be deemed satisfied with
their
installation. Repairs needed due to vandalism, neglect, or
extraordinary
weather conditions are not warranted and will be billed
accordingly. Dennington
Décor will provide free service calls for the following: lights
falling off
roof (unless caused by branches from trees or bushes) and/or
entire strings of
lights gone out because of a blown light string fuse, and faulty
timers. If a
non-functioning or underrated electrical outlet is determined to
be the
problem, customer is responsible for that repair and will be
subject to the
service call charge. Service policy is void if and when customer
personally
adds to or makes changes to the installation provided by
Dennington Décor.
BILLING
AND
CONTACT INFORMATION
In the event that you have a
question
concerning any billing, contact our office within 7 days, or we
will assume
that all billing is correct. Phone: (512) 415-2245,
Email:dana@denningtondecor.com,
Address: 1501 Casey Lane, Round Rock, TX 78664.
CUSTOMER
OWNED
DECORATION REPLACEMENT AND REPAIR POLICY
For customer provided decorations,
service
calls will be charged at a rate of $100 per hour with a minimum
charge of one
half hour per service call. Materials required, as a result of
these service
calls, will be billed to the customer at Dennington Décor’s
retail price. Upon
installation of customer owned decorations, all repairs, and
non-functioning
decorations will be replaced and billed at our retail price for
the replaced
strand, in addition to the cost of the installation. All
non-functioning
decorations will be left with the customer.
REMOVAL
OF
DECORATIONS
The removal of decorations by
Dennington Décor
is already included in the installation price. Dennington Décor
will keep all
decorations that it provides. Customers who choose to keep the
provided
decorations will be charged Dennington Décor’s wholesale price.
Takedowns will
be scheduled in a timeframe that is most efficient for
Dennington Décor. This
will most likely, but is not guaranteed to, take place sometime
between January
2 and January 15 following the holiday season.
REFERRAL
BONUSES
After the holiday season is
complete,
Dennington Décor will also send a bonus check to residential
(not commercial)
customers who referred new customers to Dennington Décor. Each
bonus check will
total 5% of the referred customer's bill after the cost of
materials has been
subtracted from that bill. For example, Customer A refers
Customer B to Dennington
Décor. If Customer B's bill totals $200, $50 of which is
required for
materials, in that one year only (the first year that Customer B
hires
Dennington Décor), Customer A will receive a "Referral Bonus"
check
of 5% of $150 = $7.50.
TERMS
&
CONDITIONS
A deposit of 50% may be required at
the time
the order is placed to order materials, and/or reserve an
installation time.
Full payment for every item and service is due on the date of
service, unless
specified elsewhere in writing and agreed upon by Dennington
Decor. In the
event that the purchase price of each product item and/or
service is not paid
in full by December 31 of year of service, a time-price
differential (FINANCE
CHARGE) of 18% (eighteen percent) per annum, subject to the
amount allowed by
law shall be assessed and due on the unpaid balance from the due
date until
payment is received in full by Dennington Décor and credited to
the purchaser’s
account. Payments received will be applied first to any
outstanding FINANCE
CHARGE and the remainder to the unpaid balance on the account.
In the event the
purchaser fails to make payments as required, the account may be
considered by
Dennington Décor to be in default and the purchaser shall be
responsible for
costs of collections, including reasonable attorneys fees, as
allowed by law.
Dennington Décor reserves the right to decline any service to be
performed,
reimbursing the customer for payment received for said service.
Dennington
Décor can provide estimated times and dates for installations
and takedowns,
but these times/dates cannot be guaranteed. SEE BELOW SIDE FOR
ADDITIONAL TERMS
AND CONDITIONS OF SERVICE INCLUDING DENNINGTON DÉCOR WARRANTY
AND LIMITATION OF
LIABILITY AND REMEDIES.
LIMITED
WARRANTY
AND LIMITATION OF LIABILITY AND REMEDIES
We warrant title of materials used
by
Dennington Decor. There is no other warranty or responsibility
of any kind,
expressed or implied, concerning the goods or services INCLUDING
NO IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS OF THE GOODS OR SERVICE
FOR ANY PARTICULAR
PURPOSE, AND NO SUCH WARRANTIES SHALL BE IMPLIED BY LAW. No
liability hereunder
shall be asserted unless, any loss, damage, injury, or other
claim is reported
to the seller in writing within thirty days after discovery and
failure to give
notice of any claim within such period shall constitute and
absolute and
unconditional waiver of such claim.
THE EXCLUSIVE REMEDY AGAINST DENNINGTON DECOR FOR ANY CAUSE OF ACTION IS A CLAIM FOR DAMAGES AND IN NO EVENT SHALL DAMAGES OR THE RECOVERY OF ANY KIND AGAINST DENNINGTON DECOR EXCEED THE PRICE OF THE SPECIFIC GOODS OR SERVICES WHICH CAUSED THE ALLEGED LOSS, DAMAGE, INJURY, OR OTHER CLAIM. DENNINGTON DÉCOR SHALL NOT BE LIABLE AND ALL CLAIMS AGAINST DENNINGTON DÉCOR ARE WAIVED FOR SPECIAL, DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR EXPENSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, CROP OR PROPERTY LOSS OR DAMAGE, LABOR CHARGES AND FREIGHT CHARGES, WHETHER OR NOT BASED ON THE DENNINGTON DÉCOR’S NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, OR ANY OTHER CAUSE OF ACTION.
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