Are you bonded and insured? [ back to top ]
Yes we are. Scottsdale Insurance Company has insured Dennington Decor for a number of things, including $2,000,000 General Aggregate.
Robert Greene of Farmers Insurance Group is our insurance agent, so if you have any questions about this, you can contact him at 422-7633. Click here to see a
pdf copy of our insurance certificate - Certificate of Liability
Insurance.
How much notice do you need? [ back to top ]
That usually depends on the time of the season you are calling.
Early in November, we are pretty busy working on existing customers'
lighting, so you will want to schedule your order two to three weeks in advance. As Thanksgiving approaches, the time between initial order and installation of your order tends to decrease (we know many people want their lights up in time to turn them on the day after Thanksgiving, so we will try to complete as many orders as we can before that time).
After Thanksgiving, we can often complete an order within a week, and near the middle of December, orders are often completed in a few days.
Can you tell me when you are coming? [ back to top ]
To some extent we can. We try to provide our customers with a general timeframe when we first agree to work together. Then, as that timeframe approaches, we try to provide you with a day and approximate time of arrival, usually a day or two in advance. However, often there are unforeseen circumstances, such as rain delays, an earlier job taking longer than expected, or even vehicle problems, that may delay the installation time and possibly even the installation day in some cases.
What is your service policy? [ back to top ]
All decorations will be installed in working order. Quality of workmanship is guaranteed for a period of one season for both new and existing customers. One free bulb(s) OR timer replacement will be provided for all New Décor. Other bulb/light set replacements or service work, including ANY (first-time included) replacements or service work for customers who provided their own décor, will be subject to a service call ($20 charge). Materials required as a result of these additional service calls will be billed in addition. Upon completion of décor installation, customer, if present, will give
signature approval of visual
appearance. Visual appearance includes, but is not limited to, cord-hiding/placement, timer/bulb functionality, materials used, work done meeting customer's expectations, and work-site cleanup.
Except for the one free bulb(s) OR timer replacement for New Décor specified above, any service requests related to problems of this nature made to Dennington Décor following this signature approval will be subject to the service call charge. If customer is not present to sign, customer has 48 hours to report any problems of this nature to Dennington Décor without incurring the service call charge. Unless caused by vandalism, neglect, or extreme weather conditions, and unless icicle lights are the décor in question, Dennington Décor will provide free service calls for the following: lights falling off roof and/or entire strings of lights gone out because of a blown light string fuse (if timer is determined to be the problem, service policy for replacing timer applies; if non-functioning electrical outlet is determined to be the problem, customer is responsible for that repair and will be subject to the service call charge if Dennington Décor is requested to arrive on-site to diagnose this problem). Dennington Décor cannot warranty service work created by customer adding decorations to those installed by Dennington Décor. Repairs needed due to vandalism, neglect, or extraordinary weather conditions are not warranted and will be billed accordingly.
To whom do I write the check? [ back to top ]
Pay to the Order of : Dennington Decor ; Send to Dennington Decor, 15219 Natural Spring Way, Austin, TX 78728.
When do I send the money? [ back to top ]
Prior to or on the day of Service.
What if I have a question/problem with my billing? [ back to top ]
In the event that you have a question concerning any billing, contact our office within 7 days, or we will assume that all billing is correct.
Will you take down the lights at the end of the season? [ back to top ]
Yes. We will take down and store until next year for you.
When do you take down the lights? [ back to top ]
Our goal is to have all customer's lights removed by January 15. In order to work as quickly as possible, we perform the takedowns in the most efficient geographical order for us, so we will likely arrive, takedown your decor, and depart with little or no notice.
Do you keep the lights or do I? [ back to top ]
If your decor was provided by Dennington Decor, then one of the services we provide is hastling with your lights for you - we will keep your decor, store it, and re-install it for you next year at a discounted rate (the discount applies to first-year customers - returning customers, in essence, are providing their own decor, even though it will still be stored by Dennington Decor, and will already be receiving that discount). Another way to think of it is a "lease system". Dennington Decor will lease the lights to you and store them so that you are not responsible for maintaining the lights - we will provide free maintenance of your lights for you each year. If you owned the lights or kept them, we would have to charge you to maintain your lights.
What if I want to keep the lights? [ back to top ]
That is an option for you. You can keep the decor provided by Dennington Decor simply by paying the at-cost price of the decor at the end of the season.
Do you provide services beyond what is shown on your website? [ back to top ]
Yes. Many options exist beyond what is shown on the website, most of which would be considered "custom" options. In those cases, it is best for both the customer and for Dennington Decor that we discuss those options in person or on the phone to make sure you are getting what you want and that the price is in line with the services you are requesting. Some past "custom" options from other customers include lawn decor, additional roof-top decor, various greenery or bow placement, and some interior decorating.
Do you take Credit Card? [ back to top ]
If you would like to pay with Credit Card, you can work with a member of our sales team to set up a Paypal account, from which we will be able to transfer the necessary funds via Paypal.
Do I need to be home for you to do the install? [ back to top ]
Not necessarily, although it is preferred. Most of the time, the lighting installation can be done externally, so it is usually not necessary to have someone around for the install. However, since we request that the customer grant approval of the work to be done (before) and the quality of the work (after work completed), then it is preferred to have the customer present if possible. If that is not possible (often the case as most people need to be at work during our install hours), then the fall-back option is that the customer is given 48 hours to call with any issues or problems before the service policy goes into effect. Other reasons for the customer to be present might be 1) if the customer is supplying the decor, they would either need to BE SURE to leave all of the decor outside and accessible to the install team or to be present to give this decor to the install team; 2) if lights are being plugged into the eaves of a house, the customer would either need to MAKE SURE electricity is supplied to those plugs and that they are turned on or be present to turn on those plugs in order to test the lights with the install team; 3) to problem-solve any existing issues
involving the house (e.g. an outlet that doesn't work)
Besides payment, what else do you need from me? [ back to top ]
We will need a signed Policies Document from you as well as the
approval of quality of work (described above) upon work completion. Any referrals you can provide would be beneficial to both of us as well (see below).
Do you have any referral incentives? [ back to top ]
Yes. For any customers you refer to us that hire Dennington Decor, you will receive a check at the end of the Christmas season that totals 5% of that customer's post-materials bill. For instance, if you refer a customer to us that purchases $200 worth of lighting and decorating, if $40 of that is materials, you would get 5% of $160, which would be $8.00 for you!
Do I get a discount next year? [ back to top ]
Yes. If you are a first-time customer and Dennington Decor is supplying your lights and decor, then next year, when we install your lighting again, you will receive a 20% discount! In years following next year, you will continue to receive that special pricing, although any decor replacements or additions would be billed additionally.
What is your radius of business? [ back to top ]
We have done work as far south as Kyle and Dripping Springs, as far north as Georgetown and Leander, as far east as Hutto, and as far west as Bee Caves. We have also done some work in San Antonio, although a distance fee is required for work requested in areas that far from Austin.
Can you add to my initial lighting request if I want more later (both on-site and days after work has been completed)? [ back to top ]
Yes. If the install team has the required materials to perform the additional request(s), it would be preferred to take care of those requests on-site the day of the installation. If you have additional lighting you want done after the install team has left, however, we most likely will require a $100 minimum order.
Who do I call with problems? [ back to top ]
If you are in the Austin area, feel free to call 512-415-2245. For Waco customers, call 254-592-7417. Your call will most likely be answered by a person, and if you happen to be sent to voice mail, your call will be returned as promptly as possible. You can also send an
email to
steven@denningtondecor.com.
What color lights do you provide? [ back to top ]
The standard light color is white. Other options include red, blue, and green, and multi-colored. Custom colors are also available, although they are subject to availability and/or a slight increase in price.
What kind of lights do you provide? [ back to top ]
Click here for pictures of the various kinds
of lights we provide. The standard size for roof and ground lighting is C-7. These are fairly large bulbs (a little over an inch in length, and about 3/4 inches in diameter - about the size of a large pecan). For trees and other greenery, we provide mini-lights (about 3/4 inches in
length, and a little less than 1/4 inch in diameter). For a slight price increase for roof and ground lighting, we can also provide C-9 lights. These bulbs are larger than C-7 lights (about 2 inches in length and about an inch in diameter). Also available for a slight price increase for roof lighting are icicle lights (mini-lights that connect in short strands that hang from the roof line). Please note that all service calls for icicle lights, without exception, are subject to the $20 service call fee.
What is the difference between Front Fascia and Ridges
Roof Lighting? [ back to top ]
Click here for a pictorial example of the difference between Front Fascia and
Ridges Roof Lighting. Front Fascia lighting is lighting that goes along the front edges of the house. Usually, that is anywhere where shingles end. Ridges lighting, on the other hand, is lighting that is installed on
the top crests of the house. Imagine you were walking on top of the roof - any place where you change from walking uphill to walking downhill would be considered a ridge. If you choose to include ridges lighting for your house, some or all of the sides of your house will also have lights installed on them.
What if I have my own lights? [ back to top ]
If you provide your own lights, you receive a 20% discount as a first-time customer (instead of receiving the returning customer discount in your second year) and you keep your lights at the end of the season. We will still provide our takedown service for you at no charge. The downside of providing your own lights is that almost all service calls will be subject to the $20 service call fee (please see the Service Policy question for more details on this).
