Are you bonded and insured?
[ back to top ]
Yes we are. Scottsdale Insurance Company has insured Dennington
Decor for a number of things, including $2,000,000 General
Aggregate. Robert Greene of Farmers Insurance Group is our
insurance agent, so if you have any questions about this, you can
contact him at 292-6774. Click here to see a pdf copy of our
insurance certificate -
Certificate of Liability Insurance.
How much notice do you need?
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That usually depends on the time of the season you are calling.
Early in November, we are pretty busy working on existing
customers' lighting, so you will want to schedule your order two
to three weeks in advance. As Thanksgiving approaches, the time
between initial order and installation of your order tends to
decrease (we know many people want their lights up in time to turn
them on the day after Thanksgiving, so we will try to complete as
many orders as we can before that time). After Thanksgiving, we
can often complete an order within a week, and near the middle of
December, orders are often completed in a few days.
Can you tell me when you are
coming? [ back to top ]
To some extent we can. We try to provide our customers with a
general timeframe when you order service. Then, as that timeframe
approaches, we try to provide you with a day and approximate time
of arrival, usually a day or two in advance. However, often there
are unforeseen circumstances, such as rain delays, an earlier job
taking longer than expected, or even vehicle problems, that may
delay the installation time and possibly even the installation day
in some cases.
What is your service policy?
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All decorations will be installed in working order. Quality of
workmanship is guaranteed for a period of one season for both new
and existing customers. One free bulb(s) OR timer replacement will
be provided for all New Decor. Other bulb/light set replacements
or service work, including ANY (first-time included) replacements
or service work for customers who provided their own decor, will
be subject to a service call ($25 charge). Materials required as a
result of these additional service calls will be billed in
addition. Except for the one free bulb(s) OR timer replacement,
any service requests related to problems of this nature made to
Dennington Decor will be subject to the service call charge.
Customer has 48 hours to report any problems of this nature to
Dennington Decor without incurring the service call charge. Unless
caused by vandalism, neglect, or extreme weather conditions, and
unless icicle lights are the decor in question, Dennington Decor
will provide free service calls for the following: lights falling
off roof (unless due to branches from bushes or trees) and/or
entire strings of lights gone out because of a blown light string
fuse (if timer is determined to be the problem, service policy for
replacing timer applies; if non-functioning electrical outlet is
determined to be the problem, customer is responsible for that
repair and will be subject to the service call charge if
Dennington Decor is requested to arrive on-site to diagnose this
problem). Dennington Decor cannot warranty service work created by
customer adding decorations to those installed by Dennington Decor
so service policy is void if and when customer personally adds to
or makes changes to the installation provided by Dennington Decor.
Repairs needed due to vandalism, neglect, or extraordinary weather
conditions are not warranted and will be billed accordingly.
To whom do I write the
check? [ back to top ]
Pay to the Order of : Steven Drachenberg OR Dennington Decor ;
Send to Dennington Decor, 1501 Casey Ln, Round Rock, TX 78664
When do I send the money?
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Prior to or on the day of Service. No cash is accepted unless you
give it to Steven Drachenberg directly. You may leave a check
under the doormat if you know you will not be home for the
install.
What if I have a
question/problem with my billing? [ back
to top ]
In the event that you have a question concerning any billing,
contact our office within 7 days, or we will assume that all
billing is correct.
Will you take down the
lights at the end of the season? [ back
to top ]
Yes. Included in the installation price you paid is the takedown
costs as well.
When do you take down the
lights? [ back to top ]
Our goal is to have everyone's decorations removed by January 15.
In order to work as quickly as possible, we perform the takedowns
in the most efficient geographical order for us, so we will likely
arrive, takedown your decor, and depart with little or no notice.
Do you keep the lights or do
I? [ back to top ]
The contract for service constitutes a rental of all
materials/lights needed to perform the desired look the customer
wants to achieve. So, Dennington Decor will keep all
materials/lights used at the end of the season. The big benefit
for this is we make sure all the lights work every year and there
are no materials for you to buy. No storage costs, no cost in
maintaining the lights to make sure they work. We do not and will
not store customer owned decorations or lights.
What if I want to keep the
lights? [ back to top ]
This is an option for you. You can keep the decor provided by
Dennington Decor simply by paying the wholesale price of the decor
used at your residence at the end of the season.
Do you provide services
beyond what is shown on your website? [ back
to top ]
Yes. Many options exist beyond what is shown on the website, most
of which would be considered "custom" options. In those cases, it
is best for both the customer and for Dennington Decor that we
discuss those options in person or on the phone to make sure you
are getting what you want and that the price is in line with the
services you are requesting. Some past "custom" options from other
customers include lawn decor, additional roof-top decor, various
greenery or bow placement, and some interior decorating.
Do you take Credit Card?
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Yes. Call us 415-2245 to set up payment arrangements.
Do I need to be home for
you to do the install? [ back to top
]
Not necessarily, although it is preferred. Most of the time, the
lighting installation can be done externally, so it is usually not
necessary to have someone around for the install. Reasons for the
customer to be present might be 1) if the customer is supplying
the decor, they would either need to BE SURE to leave all of the
decor outside and accessible to the install team or to be present
to give this decor to the install team; 2) if lights are being
plugged into the eaves of a house, the customer would either need
to MAKE SURE electricity is supplied to those plugs and that they
are turned on or be present to turn on those plugs in order to
test the lights with the install team; 3) to problem-solve any
existing issues involving the house (e.g. an outlet that doesn't
work)
Besides payment, what else
do you need from me? [ back to top ]
We will need a signed Policies
Document from you. Please click the link, fill it out and
submit it to us. Any referrals you can provide would be beneficial
to both of us as well (see below).
Do you have any referral
incentives? [ back to top ]
Yes. For any customers you refer to us that hire Dennington Decor,
you will receive a check at the end of the Christmas season that
totals 5% of that customer's post-materials bill. For instance, if
you refer a customer to us that purchases $200 worth of lighting
and decorating, if $40 of that is materials, you would get 5% of
$160, which would be $8.00 for you!
What is your radius of
business? [ back to top ]
Our radius is normally from North to South is Kyle to
Georgetown/Leander, East to West is Dripping Springs to Hutto. We
also have customers in San Antonio, Waco, and Houston although a
distance fee is required for work requested in areas that far from
Austin.
Can you add to my initial
lighting request if I want more later (both on-site and days
after work has been completed)? [ back to
top ]
Yes. If the install team has the required materials to perform the
additional request(s), it would be preferred to take care of those
requests on-site the day of the installation. If you have
additional lighting you want done after the install team has left,
however, we most likely will require a $100 minimum order.
Who do I call with
problems? [ back to top ]
If you are in the Austin area, feel free to call 512-522-XMAS
(9627). . Your call will most likely be answered by a person, and
if you happen to be sent to voice mail, your call will be returned
as promptly as possible. You can also send an email to dana@denningtondecor.com
or steven@denningtondecor.com.
What color lights do you
provide? [ back to top ]
The standard light color is white/clear. Other options include
red, blue, and green, and multi-colored. Custom colors are also
available, although they are subject to availability and/or a
slight increase in price.
What kind of lights do you
provide? [ back to top ]
Click here for pictures of the
various kinds of lights we provide. The standard size for
roof and ground lighting is C-7. These are fairly large bulbs (a
little over an inch in length, and about 3/4 inches in diameter -
about the size of a large pecan). For trees and other greenery, we
provide mini-lights (about 3/4 inches in length, and a little less
than 1/4 inch in diameter). For a slight price increase for roof
and ground lighting, we can also provide C-9 lights. These bulbs
are larger than C-7 lights (about 2 inches in length and about an
inch in diameter). Also available for a slight price increase for
roof lighting are icicle lights (mini-lights that connect in short
strands that hang from the roof line). Please note that all
service calls for icicle lights, without exception, are subject to
the $25 service call fee. We also have LED lights if you are
wanting those as well.
What is the difference
between Front Fascia and Ridges Roof Lighting? [ back
to top ]
Click here for a pictorial
example of the difference between Front Fascia and Ridges Roof
Lighting. Front Fascia lighting is lighting that goes
along the front edges of the house. Usually, that is anywhere
where shingles end. Ridges lighting, on the other hand, is
lighting that is installed on the top crests of the house. Imagine
you were walking on top of the roof - any place where you change
from walking uphill to walking downhill would be considered a
ridge. If you choose to include ridges lighting for your house,
some or all of the sides of your house will also have lights
installed on them.
What if I have my own
lights/decorations? [ back to top ]
There is an increase in price of 10% to the order if the client
wants us to install the customer's own lights. We will
still provide our takedown service for you at no charge. Another
downside of providing your own lights is that almost all service
calls will be subject to the $25 service call fee and be charged
at retail price on all replacement parts needed to fix their
lights (please see the Service Policy
question for more details on this). The increase in cost is
because of the extra time associated with organizing and mapping
out where each strand of lights fit on the house. There is also no
guarantee the customers own lights will work after installation.
Our suggestion is just use our lights. The reasons are: No lights
to buy, No repair costs, No storage hassles, One free service
call.
